Privacy Policy

Effective Date: January 1, 2025

San Mateo Panel Pros provides electrical panel upgrade services in San Mateo, California. When you call us, fill out a form, or browse our website, you trust us with your information. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide. By using our website or contacting us, you agree to this policy.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your electrical panel or project. If you call us at +1 650-372-5030, we may keep notes about your request so we can help you.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use this to keep our website working well and to understand what visitors need.

How We Use Information

We use your information to respond to your request, schedule your panel upgrade, and complete the work. We may call, text, or email you about your appointment, your quote, or follow-up questions.

We also use your information to improve our services, send service updates, and share offers that may be useful to you. You can opt out of marketing messages at any time by replying STOP to a text or using the unsubscribe link in an email.

We do not sell your personal information. We use it only for the purposes described in this policy.

Cookies and Tracking

Our website uses cookies and similar tools to remember your preferences and understand how people use our site. Cookies are small files stored on your device. They help us load pages faster and see which content is most helpful.

You can set your browser to block cookies or alert you when cookies are being used. If you block cookies, some parts of our website may not work as well. We do not use cookies to collect sensitive information like your payment details.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect data like pages visited, time on site, and general location. This data is aggregated and does not identify you personally.

We may also use third-party scheduling, messaging, or review tools to communicate with you and manage appointments. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed for these tools to work.

Data Sharing and Disclosure

We share your information only when it helps us serve you. That includes sharing your address and project details with our licensed electricians who perform the work. We may also share information with trusted service providers who help us with scheduling, billing, or website analytics.

We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our team, our customers, or the public. If our business is sold or merged, your information may transfer to the new owner under the same privacy commitments.

Data Retention

We keep your personal information for as long as needed to provide services, meet legal and tax requirements, and resolve any issues. When we no longer need it, we delete or anonymize it in a safe way.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or business reasons. We will let you know if we cannot delete something and why.

Data Security

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure servers, restricted access for our team, and safe handling of paper and digital records.

No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot Project Completion absolute security. If you have concerns about your information, contact us right away.

User Rights

You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct, update, or delete your information. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise your rights, call us at +1 650-372-5030 or send a request through our website. We will respond within the time required by law. We may need to verify your identity before we act on your request.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

If we learn that we have collected information from a child under 13 without parental consent, we will delete it as soon as possible.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top. We encourage you to review this page periodically.

If we make a major change that affects how we use your personal information, we will notify you by email or through a notice on our website. Your continued use of our website or services after changes are posted means you accept the updated policy.

Privacy Contact